ORDER 800.426.0191 • 360.679.2528 • www.idex-hs.com
1
FOR ORDERING & DISTRIBUTOR INFORMATION +1 800 426 0191 • +1 360 679 2528 • www.idex-hs.com
Ordering Information
For North America orders:
Tel:
+1 800 426 0191 +1 360 679 2528
Fax:
+1 800 359 3460 +1 360 679 3830
E-mail:
CustomerService.hs@idexcorp.com
For Europe orders:
Tel:
+49 (0) 1801 808 800
Fax:
+49 (0) 9377 1388
E-mail:
CustomerService.hseurope@idexcorp.com
For Asia orders:
E-mail:
CustomerService.hsasia@idexcorp.com
NORTH ASIA
Tel:
+86 10 6566 9090
Fax:
+86 10 6567 5152
SOUTH AND SOUTHEAST ASIA
Tel:
+91 22 66 78 00 50
Fax:
+91 22 66 78 00 55
JAPAN
Tel:
+81 3 3263 5390
Fax:
+81 3 3511 5890
For Online orders:
Web:
www.idex-hs.com
Please include the following information with your order: Purchase
Order Number, Contact Name, Shipping and Billing Address,
Telephone Number, Product Number(s) and Quantity(ies). If you are
a Purchasing Agent, please include the name of the person for whom
the products are ordered.
For your information, our Federal Taxpayer Identifcation number is
01-0736657.
Order Processing/Shipping
Orders process within one business day and ship within two business
days. Requests for earlier shipments can be made — please contact
IDEX Health & Science for more details.
All shipments are FCA unless otherwise noted. Shipping charges will
be prepaid and added to the invoice. Or, if requested, we will charge
your carrier account number.
Terms
Terms of payment are net 30 days. Mastercard
®
,
Visa
®
and American Express
®
are accepted.
There isnominimumorder.Customers are responsible forC.O.D. charges
if they elect thispaymentmethod. Terms andprices are subject tochange
without notice. Visit www.idex-hs.com for complete Terms &Conditions.
Return of Materials
Returnsmust be authorized in advance. Please contact us within 30 days
of purchase for your Returns Material Authorization (RMA) Number.
A restocking fee may apply.
The IDEX Health & Science brands represented in this catalog
(Innovadyne
™
, Ismatec
®
, Isolation Technologies
™
, Rheodyne
®
, Systec
®
,
and Upchurch Scientifc
®
) have established relationships with a large,
global network of Distributors, many of whom can offer the product
support and assistance that we cannot, including:
Carrying local inventory of commonly-ordered items
Understanding YOUR working environment and requirements
Providing technical application assistance
Answering questions regarding new and existing products
Complete availability during your time zone business hours
Personal visits as required
Access to complementary product lines to provide
a “one-stop shopping” experience
We have come to rely on our authorized Distributors to provide value-
added service to end-users of our products. So, while we are happy
to take your order directly, we encourage you to contact your local
Distributor — we feel confdent it will be a positive experience!
How to Find A Local Distributor
For a complete distributor listing please visit www.idex-hs.com/
distributors or email:
US:
CustomerService.hs@idexcorp.com
Europe:
CustomerService.hseurope@idexcorp.com
Asia:
CustomerService.hsasia@idexcorp.com
Our customer service team will help you contact a distributor in
your area.
Return of Materials
Product purchased through a Distributor must be returned directly
to that Distributor. Please contact them for Return Material
Authorization procedures.
Direct from IDEX Health & Science
Direct fromour Global DistributionNetwork
How toOrder
The products in this catalog are intended for use with analytical, biotechnology and diagnostic equipment
and accessories. THEMANUFACTURERSOF THE PRODUCTS IN THIS CATALOG SHALL HAVE NO LIABILITY
WHATSOEVERDUETOANYMISUSEOFTHEIRPRODUCTS.Of course, the safeuseof our productsdependson
our customers, since it is youwho select andcontrol theprotectivegear and safetyprocedures used, aswell as the
pressures, temperatures, solvents, samples, ventilation, and other variables. Product andmaterial performance
ratings are provided as guides only. Individual feld tests should be performed by customers to determine safe
operating parameters given your particular procedures and use.
IDEX Health & Science facilities are certifed ISO 9001. Some facilities are also
certifed ISO 13485:2003.
Visit Us At
WWW. IDEX-HS .COM
Customer Number: